Patient
Help Desk
/
Front Desk Services
Hiring reliable patient help desk staff is crucial for a practice, as they interact with patients and clients. Choosing the wrong personnel can negatively impact the practice’s overall revenue.
Patient Help Desk Services With Us
With Medico Tech LLC, you can offer a warm and professional first point of contact, ensuring a positive patient experience with friendly assistance and streamlined services. Resulting in increased revenue and growth for your practice.
Medico Tech LLC Offers
Patient Help Desk
- All inbound/outbound calls: We handle all inbound and outbound calls for the facility, enabling them to focus on patient care.
- Appointment Scheduling: Efficiently managing patient and provider schedules to save time on appointments.
- Payment Queries: Payments are something both patients and facilities want to streamline. We provide services to handle all their queries related to it.
- Patient Registration & Insurance Verification: Assisting with new patient registration and verifying insurance details.
- EHR Maintenance: We help patients access their medical history and maintain electronic health records.
- Transportation Assistance: Arranging non-emergency medical transportation if required by the patients.
Front Desk Services
- Patient Data Verification: verifying personal and insurance details, and ensuring all necessary forms are completed.
- Visitor & Security Management: Screening visitors, enforcing hospital policies, and maintaining a safe and controlled environment.
- All Types of Patient Questions/Concerns: Answering patient inquiries, directing calls to the right departments, and providing general information about services for patients.
- Patient Engagement & Follow-Ups: We manage appointment confirmations, reminders, and follow-ups through calls, messages, and emails to ensure that patients are engaged to reduce no shows.
Patient A/R Management
- Patient Payment Collection: Manage all the copayments, deductibles, and outstanding balances at check in, along with setting up and processing payment plans.
- Online Payment Collection: If approved by the clients, we follow up on their patients’ payments online.
- Patient Statements/Invoices: We keep payment collection statements and invoices crystal clear for both patients and providers, ensuring transparency in charges, payments, and outstanding balances.
Front/Patient Help-Desk Services
MedicoTech’s Front/Patient Help-Desk Services provide a welcoming and efficient point of contact, enhancing the patient experience with friendly assistance and streamlined service navigation.
Key Features
Welcoming Point of Contact
MedicoTech’s Help-Desk ensures a friendly and approachable first contact, creating a positive experience for patients.
Efficient Service Navigation
Our service streamlines patient interactions, providing efficient guidance and support to enhance overall satisfaction.
Proactive Issue Resolution
MedioTech’s Help-Desk anticipates and resolves patient inquiries, contributing to a smooth and hassle-free healthcare journey.
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Expert
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Get in Touch With Us
See our contact page for more information
Head Office
7901 4TH ST N STE 300
St. Petersburg, FL 33702
Email Us
info@medicotechllc.com
Call Us
+1 727 353 2939
7901 4TH ST N STE 300 St. Petersburg, FL 33702
